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Variable Operations
Sales
Sells new or used vehicles at a profit to the dealership,
while ensuring customer satisfaction.
- Education: High School Diploma
- Study: Automotive
- Experience: Up to 3 years in Sales or Customer Service.
F&I Manager
Coordinates the sale of finance and insurance programs to customers. Works with lenders and financial institution to
provide financial services to dealership customers.
- Education: Bachelor's Degree
- Study: Automotive, Business
- Experience: 3 to 5 years in Sales, Dealership Finance, Related Laws, or AFIP Certification
Sales Manager
Leads the Sales Department in the areas of operations, sales, performance results, employee supervision,
and customer satisfaction.
- Education: Associate's Degree
- Study: Automotive
- Experience: 5+ years in sales or management with knowledge of the automotive industry
General Sales Manager
Oversees the Variable Operations Departments including new and used vehicle sales, finance, and insurance, and
Business Development Center (BDC).
- Education: Bachelor's Degree
- Study: Automotive
- Experience: 5+ years in sales or management with knowledge of the automotive industry
General Manager
Successfully leads the overall operation of the dealership. This includes operations, profitability, performance results, and customer satisfaction in all departments.
- Education: Bachelor's Degree
- Study: Automotive or Business
- Experience: 5+ years in sales or management with knowledge of the automotive industry
Service
Service Advisor
Sells, identifies, and documents service, maintenance,
and repair service for customers, along with
scheduling service to be performed.
- Education: High School Diploma
- Experience: 3 to 5 years automotive or customer service
- Knowledge of the mechanical operations of vehicles
Service Lane Manager
Supervises the service and repair of vehicles brought to the dealership. Also assists with operations, profitability,
employee supervision, and customer satisfaction.
- Education: Associate's Degree
- Experience: 3 to 5 years automotive/technical and management experience
- Capable of diagnosing and remedying vehicle problems
Assistant Service Manager
Manages operations of the service department and the service department employees. Also assists with operations,
profitability, and customer satisfaction.
Education: Associate's Degree
- Experience: 5+ years automotive/technical and management or supervising experience
- Knowledgable of the mechanical operations of vehicles
Service Manager
Oversees the service and repair of vehicles brought to the dealership. Also manages the operations, profitability,
and customer satisfaction in the Service Department.
- Education: Associate's Degree
- Experience: 5+ years automotive/technical and management or supervising experience
- Knowledgable of the mechanical operations of vehicles
- Interpersonal skills
Technician
Express Tech
The Express Technician is responsible for performing
express lube duties on vehicles.
- Education: High School Diploma
- Experience: Completion of a vocation training program or 1 year of previous experience
- Knowledge of automotive parts and systems
- Demonstratable mechanical skills and knowledge
- Technical training or experience
Technician
Identifies necessary vehicle and performs the repair,
and/or maintenance work.
- Education: High School Diploma
- Experience: 1 to 2 years
- Knowledge of automotive parts and systems
- Demonstratable mechanical skills and knowledge
- Technical training or experience
Shop Foreman
Assists and supervises technicians in identifying necessary vehicle service and performs the repair, service,
and/or maintenance work.
- Education: High School Diploma
- Experience: Over 5 years that includes management or supervisory
- Excellent interpersonal skills
- Technical training or experience
- Ability to diagnose and remedy vehicle problems
- Thorough knowledge of automotive parts and systems